Last updated: 02/04/2026
Raffle Town, operated by Network Fantasy Holdings Limited (“Network Gaming”, the “Promoter”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, create an account, enter promotions, or otherwise interact with our services.
It also explains your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
We encourage you to read this policy carefully so you understand how your information is used and the choices available to you.
Network Fantasy Holdings Limited (“Network Gaming”) is the data controller for the personal data collected through this website.
This means we are responsible for deciding how and why your personal data is processed.
Legal entity: Network Gaming
Email: support@raffletown.co.uk
Postal address: Old Gloucester Street, London, England, WC1N 3AX.
You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK authority responsible for data protection.
Website: https://www.ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
It is important that the personal information we hold about you remains accurate and up to date. Please inform us if your details change.
Our website may contain links to external websites or services that are not operated by Network Gaming.
We are not responsible for the privacy practices of those third parties.
When leaving our website, we recommend reviewing the privacy policies of any external sites you visit.
Personal data means any information that can identify you as an individual.
Depending on how you interact with our platform, we may collect the following categories of data:
When you enter a prize draw, instant win game, or promotional feature, we collect information necessary to administer the promotion.
This may include:
If you win a prize, we may request additional information to:
In certain cases, the first name and surname, first initial or surname and county of prize draw winners may be made available on request to comply with promotional regulations.
An online account is required to participate in promotions.
This allows us to:
Postal entries must include the email address linked to an account in order to be processed.
Where our platform includes Keys, Vaults, or other promotional mechanics, we may process activity data related to these features, including:
This information is used solely to administer the feature and maintain fair operation of the promotion.
We collect personal data in several ways.
Directly from you
When you create an account, enter promotions, purchase entries, submit postal entries, contact customer support, or subscribe to marketing communications.
Automatically
When you use our website through cookies and tracking technologies. This may include technical and usage data.
From third parties
We may receive data from payment providers, identity verification services, fraud prevention services, analytics providers, and advertising platforms (such as Meta).
For more information, please see our Cookie Policy.
We use your personal data only where permitted by law. This includes the following purposes:
Providing our services
Managing promotions
Security and fraud prevention
Verification and compliance
Improving our platform
Marketing communications
You may opt out of marketing communications at any time.
Under UK GDPR we rely on the following lawful bases:
You may receive marketing communications if you:
You may opt out at any time by:
We do not sell personal data to third parties.
Cookies help us:
You can control cookies through your browser settings.
Further information is available in our Cookie Policy.
We may share your personal data with trusted service providers including:
We may also disclose information where required by law or regulatory authorities.
If our business is sold or reorganised, your personal data may be transferred to the new owner.
Some of our service providers may process personal data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
We use appropriate technical and organisational measures to protect your personal data. These include:
Access to personal data is restricted to authorised personnel only.
We retain personal data only for as long as necessary.
Typical retention periods may include:
Where possible, data may be anonymised for analytical purposes.
Under UK GDPR you have the right to:
We will respond to valid requests within one month.
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: support@raffletown.co.uk
Postal address: Drawhouse, 66 Paul Street, London, EC2A 4NA
